Shipping policy

At West & Hale, we aim to make every part of the shopping experience smooth and transparent, including how orders are shipped. The information below outlines how and where we ship, along with expected delivery timelines.

Shipping Coverage

This policy applies to orders shipped within the United States.

We currently offer free shipping on all orders over $100 USD delivered to these locations.

Processing & Delivery Timeframes

Below are our standard shipping timelines. Please note that delivery estimates may vary slightly based on destination and carrier conditions.

Order Cutoff Time: 5:00 PM (PST) - Orders placed after this time begin processing/handling on the next business day, which may extend delivery estimates by one day.
Order Handling Time: 1-3 business days (Monday–Friday) - Orders are prepared and dispatched once processing is complete.
Shipping Transit Time: 5-8 business days (Monday–Friday)
Estimated Total Delivery Time: 6-11 business days from order date

Shipping Carriers

We work with trusted shipping partners to deliver orders within the United States, including:

USPS, UPS, FedEx, DHL, Uni Uni

Shipping Costs

Standard Shipping Flat Rate: All orders shipped within the United States under $100 USD will be charged a $7.99 USD Flat Rate. For destinations outside our free-shipping areas, shipping charges will be calculated and shown at checkout.
Free Shipping for Orders Over $100 USD: All orders shipped within the United States qualify for free shipping with no minimum purchase required.

Delivery Concerns

If your order is delayed, missing, or encounters any delivery issues, please contact our customer support team as soon as possible. We’re here to help resolve shipping concerns and ensure your order reaches you.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your shipment’s progress anytime via our Order Tracking Page (click here).