FAQ
Frequently Asked Questions
Welcome to the West & Hale FAQ page. Below you’ll find answers to common questions about shipping, orders, and returns. If you need anything else, our support team is always happy to help.
How long does delivery take?
Orders are delivered based on the following estimated timeline:
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Order processing: 1–3 business days
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Shipping transit: 5–8 business days
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Total estimated delivery: 6–11 business days
For additional shipping details, please review our Shipping Policy (click here).
Do you offer free shipping?
Yes. Orders over $100 USD ship free within the United States.
All other orders are shipped at a flat rate of $7.99 USD.
More information is available in our Shipping Policy (click here).
Where is West & Hale based?
West & Hale is a United States based online retailer, offering a curated product selection with shipping available throughout the United States.
What if my item arrives damaged or defective?
If your order arrives damaged or defective, we’ll replace it at no additional cost. Please contact our support team within 30 days of delivery.
For full details, visit our Return and Refund Policy (click here).
Can I cancel my order after placing it?
Yes. Orders may be canceled within 24 hours of being placed. To request a cancellation, please contact our support team as soon as possible.
What is your return policy?
We offer a straightforward, hassle-free return process.
Complete return details can be found on our Return and Refund Policy (click here).
When will I receive my refund?
Once your returned item is received and inspected, refunds are issued to the original payment method. Most refunds appear within 7 business days.
Additional information is available on our Return and Refund Policy (click here).
Do your products come with a warranty?
Yes. All purchases include a 30-day warranty.
Warranty details are outlined in our Return and Refund Policy (click here).
How can I contact customer support?
You can reach our support team through the Contact Us Page (click here) or by emailing help@westandhale.com.
Do you ship internationally?
At this time, we ship only within the United States.
Do you have a physical store location?
West & Hale operates exclusively online, allowing us to offer a wider product selection and competitive pricing.
Do you accept bulk or wholesale orders?
Yes, bulk orders are available. Please contact our support team for more details.
How do exchanges work?
Exchange eligibility and instructions are outlined in our Return and Refund Policy (click here).
How do I track my order?
Once your order ships, tracking details can be accessed through our Track Your Order Page (click here).
Contact Information
Company Name: West & Hale
Address:
West & Hale
3101 Ocean Park Blvd, Ste 100
Santa Monica, CA 90405
United States
Email: help@westandhale.com
Phone: +1 (562) 270-1760
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM PST
Saturday–Sunday: Closed
Response Time: We aim to respond within 1–2 business days