Refund policy

At West & Hale, we want every order to be a great experience. If something isn’t quite right, we’ve made our return process simple and transparent.

30-Day Returns

Items may be returned within 30 days of delivery. Returned products must be unused, in original condition, and include all original packaging, tags, accessories, and inserts. Our support team is available to assist you throughout the return process.

Restocking Fees: $0. West & Hale does not charge restocking fees.

Return Guidelines

Return Window: 30 days from the date your order is delivered
Item Condition: Must be unused and returned in original condition with all packaging and accessories
Return Assistance: Our email support team will guide you step by step
Restocking Fee: $0

Return Shipping Costs

Damaged, Defective, or Incorrect Items: No cost to you. This includes items that arrive damaged, defective, or different from what was ordered. Please send us an email and we can send you a replacement.
Change of Mind Returns: Customers are responsible for return shipping costs when the return is due to ordering the wrong item, sizing issues, or simply no longer wanting the product. Original shipping charges are non-refundable.

How to Start a Return

Reach Out: Email help@westandhale.com with your order number and reason for the return.
Prepare the Package: Securely pack the item using the original packaging and include all tags, accessories, and materials.
Ship the Return: Send the package back using the instructions provided in your return authorization email. You may use the recommended carrier or shipping method outlined there.

Refund Processing

Inspection: Once your return arrives, it will be reviewed to ensure it meets return eligibility requirements.
Refund Timeline: Approved refunds are issued to the original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

If you’d like to exchange an item for a different size, color, or product, contact us at help@westandhale.com, and we’ll assist with the exchange process.

Items Not Eligible for Return

Certain products cannot be returned due to hygiene or safety considerations. Any non-returnable items will be clearly identified on their product pages.