Privacy policy

Last Updated: 02/10/26

This Privacy Policy explains how West & Hale (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit westandhale.com (the “Site”), make a purchase, or otherwise interact with us (collectively, the “Services”).

Please review this policy carefully to understand how your information is handled.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or regulatory obligations. Any updates will be posted on the Site, and the “Last Updated” date above will be adjusted accordingly.

Information We Collect and Why

We collect personal information to operate our business, fulfill orders, communicate with customers, and improve our Services.

Information You Provide

When you interact with us, you may voluntarily provide information such as:

Contact details (name, email address, phone number, mailing address)
Order and transaction details (billing and shipping information, payment confirmations)
Account credentials (if an account is created)
Messages or inquiries sent to customer support

Information Collected Automatically

When you browse or use the Site, certain data may be collected automatically through cookies and similar technologies, including:

Device and browser details
IP address
Pages viewed and interaction data
Usage and analytics information

Information from Third Parties

We may receive information from third-party providers, such as payment processors, shipping partners, analytics services, or marketing platforms, to help us operate and improve the Services.

How We Use Personal Information

Personal information may be used for purposes including:

Processing and fulfilling orders
Providing customer service and responding to inquiries
Sending order updates, account notices, or policy-related communications
Marketing and promotional activities, where permitted by law
Detecting fraud and maintaining platform security
Meeting legal, regulatory, and compliance obligations

Cookies and Tracking Technologies

We use cookies and similar tools to enhance functionality, analyze Site usage, and personalize content. You can manage or disable cookies through your browser settings; however, some Site features may not function properly if cookies are disabled.

Sharing of Personal Information

We may share personal information with:

Service providers and vendors who perform services on our behalf
Marketing and business partners
Affiliates within our corporate structure
Government authorities or regulators when legally required

We do not sell or disclose sensitive personal information without appropriate consent.

Third-Party Links

The Site may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or policies of those sites. We encourage reviewing their privacy policies before submitting personal information.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable steps to protect personal information; however, no method of transmission or storage is completely secure. Personal data is retained only as long as necessary to fulfill business, legal, or contractual requirements.

Your Privacy Rights

Depending on your location, you may have rights related to your personal information, including the right to:

Access, correct, or delete personal data
Request a copy or transfer of your data
Limit or object to certain processing activities
Withdraw consent where applicable
File a complaint with a data protection authority

To submit a request, please contact help@westandhale.com. We may need to verify your identity before responding.

International Data Transfers

Your information may be processed or stored outside your country of residence. When this occurs, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.